GDPR

Our Commitment

Broom Lane Pharmacy is committed to handling personal information lawfully, fairly, transparently, and securely. Some information processed by our pharmacy may include health-related information, which is treated as special category data under UK GDPR.

What UK GDPR Means In Practice

Under the UK GDPR and Data Protection Act 2018, organisations must have a lawful basis for processing personal data. In a pharmacy setting, this may include processing information to provide healthcare services, meet legal obligations, protect public health, or support patient care.

How We Handle Health Data

• We only access or use health-related information where there is a lawful and necessary reason.
• Access to patient information is limited to authorised pharmacy staff and approved healthcare partners where required.
• We maintain safeguards to protect confidentiality and security of information.
• Records are retained only for as long as necessary under healthcare and legal requirements.

Your Data Protection Rights

• Right To Be Informed
• Right Of Access
• Right To Rectification
• Right To Erasure
• Right To Restrict Processing
• Right To Object
• Right To Data Portability
• Rights Around Automated Decisions

Making A Data Request

If you would like to exercise any of your data protection rights, please contact Broom Lane Pharmacy. We may need to verify your identity before responding in order to protect confidentiality and patient safety.

Sharing Your Information

• With NHS and healthcare providers where necessary.
• With regulators when legally required.
• With trusted service providers supporting pharmacy operations.

Limits To Certain Rights

Some data protection rights are not absolute. In certain healthcare situations, we may need to retain or continue using information where necessary for legal compliance, patient safety, clinical record keeping, fraud prevention, or legal claims.

Complaints

If you have concerns about how Broom Lane Pharmacy handles personal data, please contact us first so we can review the matter. You also have the right to complain to the Information Commissioner’s Office (ICO).

Related Pages

For more information about how we collect and use information, please also read our Privacy Policy and Terms & Conditions pages.