Privacy Policy

Who We Are

Broom Lane Pharmacy is committed to protecting your personal information and respecting your privacy. We provide NHS and private healthcare services and act as the data controller for the personal information we process.

The Information We May Collect

Depending on how you interact with us, we may collect:

• Your name, address, date of birth, email address, and phone number
• Prescription and healthcare information
• Payment and transaction details
• Website usage information such as browser type and IP address

How We Use Your Information

• To provide NHS and private pharmacy services
• To manage prescriptions and medicine services
• To improve our website and pharmacy experience
• To comply with legal and regulatory requirements

Our Lawful Bases For Processing

• Consent – where you have provided permission
• Legal obligation – to meet NHS and legal requirements
• Legitimate interests – to improve and manage pharmacy services

Sharing Your Information

• With NHS and healthcare providers
• With regulators where required by law
• With trusted providers supporting pharmacy operations

How Long We Keep Information

We retain personal information only for as long as necessary to provide services and comply with legal, healthcare, and regulatory obligations.

Your Rights

Depending on the circumstances, you may have the right to:

• Be informed about how your personal data is used
• Request correction of inaccurate or incomplete information
• Request deletion of personal data where legally permitted
• Ask us to restrict processing in certain circumstances
• Object to certain processing activities
• Request transfer of applicable personal data
• Withdraw consent where consent is relied upon

Some of these rights may be limited where healthcare, pharmacy, legal, or regulatory obligations apply.

Cookies And Website Use

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse usage, and enhance user experience. Where required, you can manage cookie settings through your browser or website cookie tools.

Security

We take appropriate technical and organisational measures to help protect personal information against unauthorised access, disclosure, misuse, or loss. However, no online system can ever be completely secure.

Complaints And Contact

If you have questions about this Privacy Policy or concerns about how personal information is handled, please contact Broom Lane Pharmacy using the contact details above. You also have the right to complain to the Information Commissioner’s Office (ICO).